Internal IT self-help
Fix it yourself, in a few guided steps
Describe the problem in plain words. Deskmate walks you through the approved instructions one screenshot at a time, and raises a ticket only when the issue really needs the support team.
Ask in your own words
The assistant asks a couple of questions to work out exactly which issue you're hitting.
One step at a time
Each instruction comes with the matching screenshot, and waits for you before moving on.
Tickets only when needed
If it can't be self-served, a ticket form opens in the chat, already filled in for you.